Terms of Sale
You are responsible for supplying all required information when submitting an order, including complete name, shipping and billing address (no P.O. Boxes), telephone number, valid e-mail address, and valid payment method. No responsibility is assumed for mis-delivery due to incorrect information supplied by a customer. Nathan Arroyave Galleria reserves the right to refuse or cancel any order at any time, in which case the customer’s sole remedy is a refund of any payment(s) made for such order.
It is not possible to change your order once it has been placed. The only exception is the delivery address, which can be changed if your order has not yet been shipped. To change the address for an unshipped order, please contact the NathanArroyave.com customer service via email at Info@NathanArroyave.com.
Payment for any order must be made in advance at the time the order is placed. You may pay for your order by credit card, or by PayPal, or such other means as we may in future choose to accept. In the event of a stopped payment, disapproved charge or other failure to submit pre-payment, Nathan Arroyave Galleria shall have the right to cancel the order or, if already shipped, to seek payment and hold customer responsible for any and all costs of collection, including but not limited to reasonable attorneys’ fees, as well as to charge interest at the rate of 1.5% per month (or the highest allowable rate by law if less than 1.5% per month) until payment is made.
You acknowledge and understand that (a) colors as seen on a computer monitor may not look the same as the colors as they appear on our manufactured product, and (b) no guarantee is made that any image as seen online will necessarily match exactly the colors on the final product.
Applicable sales tax will be added to all orders submitted from Illinois locations. All others submitted from other State, Sales and Use Tax should be paid by the Consumer, where required by law.
Delivery time depends on the shipping option you choose when ordering. Please allow at least 4-6 weeks for your Limited Edition purchases or 1-3 days for your retail product to be shipped, plus the shipping time based on the shipping option you selected. Title and risk of loss for any purchases pass to you upon our delivery to our carrier. If your print arrives damaged or broken, please contact us! We will happily replace it, but we’ll need a picture of the damage. Email us at info@NathanArroyave.com. Requests must be received within 30 days of delivery, and must include a copy of the shipping receipt and photographic proof of the damage for us to review and make a determination whether damage in fact occurred during shipping. If we approve your request for a replacement, we will not charge you for the new print, but you will be responsible for the costs of returning the damaged print to us, plus the cost of shipping the new print to you.
Returns and Exchanges
Notification of all shipping defects or damage must be made within 30 days of delivery and accompanied by the shipping receipt and photographic proof of the damage for us to review and make a determination whether damage in fact occurred during shipping.
Exclusion from Returns
Limited Edition and Open Edition Fine Art
Nathan Arroyave Galleria Art Limited Editions and Open Editions are custom-made and as such, we are unable to offer returns or exchanges.
Can I exchange my Limited Edition artwork for different photograph?
Each Nathan Aroyave Galleria Art Limited Edition is custom produced to order. As such, we are unable to change your artwork once order is placed.
Will Nathan Arroyave Galleria buy back my artwork?
Nathan Aroyave Galleria does not offer a “buy back” program at this time. Additionally, when it comes to the potential selling of any piece in your collection, Nathan Arroyave Galleria does not handle or participate in third party transactions or secondary market sales. We strongly suggest doing thorough market research and consulting a certified professional appraiser. They will be able to assist in answering more detailed questions about this process.